VynueSync Support

Contact support

Email support@vynuesync.com with your account email, organization name, and a description of the issue. Do not include your password, company join code, or other sensitive credentials.

Signing in

Use the email address connected to your organization. If you forgot your password, select Forgot password on the sign-in screen and follow the email instructions. Contact your organization administrator if your account has not yet been invited or activated.

Events, schedules, and time entries

Employees can review available events and their assigned schedule from the bottom navigation. Leads can open Time Entry from the role switcher. Questions about assignments, pay rates, approvals, or corrected time entries should first be sent to your organization’s administrator.

Notifications

Notifications require permission in iPhone or iPad Settings. Open Settings, select VynueSync, choose Notifications, and enable Allow Notifications. Your organization must also have your active account connected to its workspace.

Delete your account

Open Profile in the employee view, or open the account menu in the admin view, and select Delete account. Follow the confirmation instructions to permanently remove your login and personal information. See the Privacy Policy for retention details.